In case you were wondering...

If you believe your product has a defect, please contact our customer service team at [insert email or phone number] within 30 days of purchase. We will request photos of the defect and guide you through the claims process.

Yes, all our products come with a one-year warranty covering manufacturing defects. This does not cover normal wear and tear or damage caused by improper care.

We use a range of high-quality materials, including Cotton, a natural fibre which offers a beautiful texture, exceptional softness and enhanced durability, ensuring long-lasting comfort for you, Linen, and more.

To keep your batik design looking its best.

1. 1. For small messes, spot clean if possible. If necessary, hand wash in cold water with like colors, and lay to dry.
2. 2. Avoid direct sunlight: Keep the cushion away from sunlight to prevent fading during use.

While some items may be machine washable, we recommend hand washing to extend the life of your products. Always check the care label for specific instructions.

We accept returns within 30 days of delivery. The items must be in their original condition, unworn, and with all tags attached. To initiate a return, please contact our customer service team for instructions.

Yes, exchanges are allowed! Please follow our return process for the item you wish to exchange, and place a new order for the desired size or color.

We typically process and ship orders within 2-3 business days. Delivery times vary based on your location but generally take 5-7 business days within Canada but can take even more for the USA.

At this time, we only ship to Canada and the USA. However, we are working on expanding our shipping options for future customers.

Feel free to reach out to us at any time — we’re here for questions, product recommendations, and feedback. Just email hello@kohomba.com.